Preorders are now open
Estimated lead time: 4-8 weeks from order confirmation. As each item is made to order, production will begin once your preorder is received. Delivery dadtes are estimates and may vary depending on material availability and production schedules.
Customers will be notified when their order ships.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Or You can resquest a label, Please follow the link beloow for step-by-step instructions.
https://my.shipstation.com/8967894/4419679/login
SHIPPING
All U.S Orders ship via UPS Ground. Most customers receive their shoes within one week of order placement. UPS Ground is FREE on orders of $115 or more. We also offer expedited shipping options and well as international shipping. For more detailed information on how your order is processed and our shipping options read on!
Standard orders are processed weekdays within 1-2 business days of order placement.
We also offer expedited shipping options at checkout. See below for more information regarding expedited and international shipping options, and for orders which ship outside the contiguous U.S.
Preorders are now open.
Estimated lead time: 4–8 weeks from order confirmation. As each item is made to order, production will begin once your preorder is received. Delivery dates are estimates and may vary depending on material availability and production schedules.
Customers will be notified when their order ships.
Contiguous U.S.
FREE SHIPPING
Standard UPS Ground is FREE on all orders of $115 or more. Orders below $115 incur a flat rate shipping fee of $12.50.
UPS 2Day
UPS 2Day costs $40 per item for shoes and $60 for boots/booties. Your shoes will arrive within 2 business days.
UPS Standard Overnight
UPS Standard Overnight costs $60 per item for shoes and $90 for boots/booties. Your shoes will arrive within 1 business day.
Please note: UPS 2Day and UPS Standard Overnight orders placed before 11AM EST are processed that day. We do not process orders on most U.S national holidays. If you have questions about when your expedited order will ship, please contact Customer Service.
Outside the Contiguous U.S
We ship outside the Contiguous U.S via FedEx Ground for a flat rate of $25.00 per order. Note that items may take more than 3-mailing days to arrive due to destination.
International Shipping
We offer DHL Express Shipping International Service to our international customers. General delivery times for DHL Express International Service range from 4 to 10 business days depending on destination. Cost for varies by destination and in some cases, you may be charged duty on your item. For more information on International Shipping, check out our FAQ page.